Shipping Policy – imiomo by TOPSONE INC

At imiomo, we know that receiving your order quickly and safely is just as important as enjoying your travel essentials. Our Shipping Policy outlines how we process, ship, and deliver your orders, ensuring a seamless and reliable experience from our warehouse in Brooklyn, NY to your doorstep.

1. Order Processing Time

All orders placed on our Shopify store are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Order Confirmation: You will receive an email confirming your order immediately after purchase.
• Processing: During this time, we carefully pack and inspect your items to ensure they meet our quality standards.
• Ready to Ship: Once your order is ready, you will receive a shipping confirmation email with tracking details.

Please note: Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your imiomo luggage sets efficiently and securely. Shipping times may vary depending on your location and chosen shipping method:

Please note: Delivery times are estimates and may vary due to carrier delays, weather, or customs procedures for international shipments.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order weight, dimensions, and destination.

• Standard Shipping: Calculated per order, free shipping may apply on qualifying orders (check our promotions).
• Expedited Shipping: Additional fees apply for faster delivery.
• International Shipping: Rates vary depending on destination country; customs duties and taxes may apply.

Tip: You can review shipping costs before completing your purchase on the checkout page.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

• Visit the carrier’s website and enter your tracking number to see the status of your shipment.
• If you have any questions about tracking, please contact our customer service team at info@myimiomo.com or 800-455-6388.

5. Lost, Damaged, or Delayed Shipments

While we take every precaution to ensure safe delivery, occasionally shipments may be delayed or damaged in transit.

• Lost Packages: If your package does not arrive within the estimated timeframe, contact us immediately. We will work with the carrier to locate your order or arrange a replacement.
• Damaged Items: Please inspect your package upon arrival. If items are damaged, contact us within 48 hours with photos of the damage, and we will assist with replacement or return.
• Delayed Shipments: Some delays may occur due to high volume periods, weather, or customs procedures. We appreciate your patience and will keep you updated.

6. Shipping Restrictions

Currently, we ship to most locations worldwide. However, certain regions or countries may have shipping restrictions due to carrier limitations, customs regulations, or product restrictions.

• For international shipments, customs duties, taxes, or import fees may be applicable and are the responsibility of the customer.
• Some oversized items or special promotions may not qualify for international shipping.

If you are unsure about shipping eligibility to your location, contact us before placing an order.

7. Address Accuracy

To ensure successful delivery:

• Double-check your shipping address during checkout.
• Include all relevant details such as apartment numbers or suite numbers.
• Provide a valid phone number and email address for carrier notifications.

We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

8. Contact Us

If you have any questions, concerns, or issues regarding shipping, our team is here to help:

imiomo by TOPSONE INC
131 Bay 23rd St, Brooklyn, NY 11214
Email: info@myimiomo.com
Phone: 800-455-6388

We are committed to making your shopping and delivery experience smooth, reliable, and stress-free.